Warranty

King Towbars and Trailers Warranty Policy

  1. Our Warranty

We warrant to You that:

(a) Product: The King Towbars and Trailers Product is free from defects in workmanship and materials for the Warranty Period.

(b) Service: The King Towbars and Trailers Service is provided with acceptable care, skill and knowledge and completed within a reasonable time.

  1. Fitting and Use

Please ensure You:

(a) fit the Product purchased in accordance with the Product Information and all relevant vehicle safety and compliance laws; and

(b) use the Product is for the purpose for which it was originally designed and in accordance with the Product Information and all relevant vehicle safety and compliance laws.

  1. Exclusions

Our warranty does not cover:

(a) normal wear and tear;

(b) fitting of the Product other than in accordance with the Product Information and all relevant vehicle safety and compliance laws,including incorrect fitting;

(c) using the Product other than for the purpose for which it was originally designed or other than in accordance with the Product Information and all relevant vehicle safety and compliance laws, including unusual, improper or negligent use or misuse or overloading;

(d) misuse or neglect of the Product, including improper repair or maintenance or failing to repair and maintain;

(e) alteration, abuse, acts of nature, terrorism, vandalism, collision, road hazards or adverse conditions;

(f) formal or informal competitive events, such as racing, rallying, hill climbing, speed trials or similar activities; and/or

(g) using the Product in underground mining or other highly corrosive environments.

  1. Making a Claim

Please immediately contact Us as soon as You become aware of a possible defect in the Product or noncompliance or delay in the Service, and:

(a) Product: We’ll either arrange for You to attend King Towbars and Trailers (at Your cost) for a King Towbars and Trailers representative to inspect the Product (as fitted to Your vehicle) or for You to return the Product to Us.

(b) Service: We’ll arrange for You to attend King Towbars and Trailers (at Your cost) for a King Towbars and Trailers representative to investigate the King Towbars and Trailers Service.

We’ll also request You to provide the purchase receipt and complete a warranty claim form. Please note that no warrant claim will be accepted without proof of purchase of the King Towbars and Trailers Product or King Towbars and Trailers Service. Please do not remove the fitted King Towbars and Trailers Product from Your vehicle before contacting Us. If Your claim is in order, we’ll notify You and (at Our sole discretion):

(a) Product: We’ll either repair or replace the defective workmanship or materials (at Our cost) or refund to You the purchase price You paid for the defective King Towbars and Trailers Product.

(b) Service: We’ll either resupply the King Towbars and Trailers Service (at Our cost) or refund to You the unused portion of the purchase price You paid for the non-complying King Towbars and Trailers Service. If further information or investigation is required or if the claim does not meet the requirements under Our warranty, we’ll let You know.

  1. Commercial Application

For all King Towbars and Trailers Products used for commercial applications including (without limitation) taxis, hire vehicles and use in the mining industry, King Towbars and Trailers warrants to You that the King Towbars and Trailers Product is free from defects in workmanship and materials for the Commercial Use Warranty Period.

  1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, You are entitled to:

(a) cancel Your service contract with Us; and

(b) receive a refund for the unused portion or compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, You are entitled to have the failure rectified in a reasonable time.

If this is not done, You are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

  1. Other Consumer Rights

The benefits to You under Our warranty are in addition to any other rights and remedies You are entitled to under relevant consumer laws. Our warranty replaces any other warranty given by King Towbars and Trailers or its supplier in respect of the King Towbars and Trailers Product or the King Towbars and Trailers Service.

  1. Terms

The following terms have the following meanings:

 

Term

Meaning

Product

product that King Towbars and Trailers manufactures or sells through King Towbars and Trailers

Service

fitment service that King Towbars and Trailers provides

Product Information

information about the King Towbars and Trailers Product, which may be contained in any of the documentation provided with the King Towbars and Trailers Product, including safety instructions, installation instructions, operating instructions, owner’s manual, service manual, labels and packaging

Purchase Date

the date You purchased the King Towbars and Trailers Product or King Towbars and Trailers Service from King Towbars and Trailers, as specified in the purchase receipt

Warranty Period

the period commencing on and from the Purchase Date and ending as follows:

 

Product Warranty Period

Air Locker            Five (5) years unlimited kilometres

ARB Branded Product     Three (3) years unlimited kilometres*

*Bushes, bearings, shackles, pins, U-bolts, batteries, globes, gas struts     One (1) year or 40,000 kilometres (whichever occurs first)

Commercial Use Warranty Period

the period commencing on and from the Purchase Date and ending as follows:

 

ARB Product Warranty Period

Air Locker & ARB Branded Product Three (3) years or 100,000 kilometres (whichever occurs first)*

*Bushes, shackles, pins, U-bolts, batteries, globes, gas struts One (1) year or 40,000 kilometres (whichever occurs first)

 

 

King Towbars and Trailers 5 Florence Street Moonah, Tasmania 7009 Australia

Tel: (03) 62322 322

Web: www.kingtt.com.au

Email: info@kingtt.com.au